Contacting support
How to reach us and what helps us help you fast.
The fast path
Use the contact form at the bottom of this help center. Enter your email, pick a category, and describe the issue; we reply by email.
Use your account email. We match it against your account automatically, and Pro and Max members get priority support: their requests jump the queue, and billing issues are handled first.
Prefer plain email?
Write to [email protected]. Same inbox, same priority rules; from the address on your account so we can verify it is you.
What to include
For bugs, three lines make everything faster:
- What you did
- What you expected
- What actually happened
Add your browser and device for display issues, and a screenshot whenever possible.
Response times
We aim to reply within 48 hours, usually much faster. Priority requests are typically answered within 24.